Payment KPIs
Key performance indicators to track and optimize your payment processing efficiency.
Authorization Requests
Measures the volume or count of requests sent to an issuing bank to verify and approve a transaction, ensuring the cardholder has sufficient funds, the card is valid and the transaction is legitimate.
#performance
Learn moreSales Volume
The Sales Volume KPI measures the total number of successfully completed orders and captured payments during a specific reporting period.
#sales
Learn moreSuccessful Authorizations
The count or volume of all payment transactions that were successfully authorized by the issuer in a payment service provider request.
#conversions
Learn moreSuccessful Authorization Rate
The rate of all payment transactions that were successfully authorized by the issuer in a payment service provider request.
#performance
Learn moreTransactions Volume
The total volume of transactions processed by the payment processor, independently of the transaction’s outcome.
#performance
Learn moreTransaction Requests
The Transaction Request KPI measures the total number of payment initiation requests sent to customers, via all available channels and payment methods.
#performance
Learn moreSuccessful Sales
The Successful Sales KPI measures the volume and percentage of sales that are successfully completed and finalized.
#sales
Learn moreTotal Declines
Total Declines refers to the overall number of payment transactions that were rejected or failed by the payment processor or issuing bank.
#declines
Learn moreIssuer Declines
Issuer declines occur when a cardholder’s bank (the issuer) refuses to authorize a payment transaction, typically due to issues like insufficient funds, fraud suspicion, or other card related restrictions.
#declines
Learn moreGateway Declines
Gateway declines (or rejections) occur when a payment gateway blocks a transaction before it’s sent to the bank for authorization, usually due to fraud rules, validation errors, or account settings.
#declines
Learn moreRisk Declines
Risk declines occur when a payment is blocked due to suspected fraud or security concerns, often triggered by risk engines using behavioral, transactional, or device-based signals.
#risk
Learn moreSoft Declines
Soft declines happen when a transaction is rejected by the issuing bank, temporarily insufficient funds or the need for further customer action, like completing 3D Secure.
#declines
Learn moreHard Declines
The Hard Declines measure the percentage of transaction authorization requests permanently rejected by the issuing bank due to issues like expired cards, fraud, or closed accounts, requiring alternative payment methods or customer intervention to resolve.
#declines
Learn more3D Secure Failures
3D Secure failures occur when the customer is unable to successfully complete the 3D Secure authentication process during a transaction, leading to the payment being declined or abandoned.
#3dsecure
Learn more3D Secure Abandonments
3D Secure abandonments occur when customers exit the checkout process during the 3D Secure authentication step, typically due to confusion, poor user experience, or delays in loading.
#3dsecure
Learn more3D Secure Challenge Rate
Challenge rate refers to the percentage of 3D Secure (3DS) authentications that require strong customer authentication by the issuer.
#3dsecure
Learn more3D Secure Exemptions Rate
3D Secure exemption rates refer to how often transactions are approved without requiring customer authentication, thanks to regulatory exemptions like low-value or low-risk criteria under PSD2.
#3dsecure
Learn moreRefund Rate
Refund rate measures the percentage of total number or volume of refunded transactions vs successful sales.
#refunds
Learn moreAverage Order Value
Average sales, or Average Order Value (AOV), measures the average amount a customer spends per transaction, helping businesses understand customer purchasing behavior and revenue potential.
#sales
Learn moreNet Sales
Net sales represent a company’s total revenue from sales after subtracting returns, refunds, costs, providing a clear view of actual earned income.
#sales
Learn moreChargeback Rate
The Chargeback Rate measures the percentage of transactions that result in chargebacks, calculated by dividing the number of 1st chargebacks by the total number of successful transactions processed in a given period.
#chargebacks
Learn more1st Chargeback Rate
The 1st Chargeback Rate measures the percentage of initial chargeback disputes filed against successful Sales.
#chargebacks
Learn more2nd Chargeback Rate
The 2nd Chargeback Rate measures the percentage of transactions that result in a second chargeback against successful Sales.
#chargebacks
Learn moreArbitration Rate
The Arbitration Rate measures the percentage of Chargebacks that result in an arbitration case.
#chargebacks
Learn moreWon Chargebacks
The Won Chargebacks indicate the percentage of chargeback disputes a merchant successfully overturns through representment, determined by dividing the number of successful chargebacks by the total chargebacks received.
#chargebacks
Learn moreLost Chargebacks
The Lost Chargebacks KPI measures the percentage of chargeback disputes that a merchant fails to reverse through representment, calculated by dividing the number of lost chargebacks by the total number of chargebacks received, indicating the proportion of disputes resulting in unrecovered revenue.
#chargebacks
Learn moreTotal Fees
Total payment fees encompass all charges incurred when processing payments, including gateway fees, processing fees, interchange fees, acquiring fees and other related expenses.
#fees
Learn moreAcquirer Fees
The Acquirer Fees measures the total cost charged by an acquiring bank to a merchant for processing card-based transactions, typically calculated as a percentage of transaction volume plus fixed fees, reflecting the expense of payment acceptance.
#fees
Learn moreScheme Fees
The Scheme Fees measures the total costs charged by card schemes (e.g., Visa, Mastercard) to issuers and acquirers for using their payment network, comprising fixed and variable fees based on transaction volume, card type, and services utilized.
#fees
Learn moreGateway Fees
The Gateway Fees measure the total costs a merchant incurs for using a payment gateway to process card transactions, including setup, transaction, monthly, chargeback, and other miscellaneous fees, reflecting the expense of secure payment processing.
#fees
Learn moreChargeback Fees
The Chargeback Fees measures the total costs imposed on a merchant by payment processors or acquirers for handling chargeback disputes, typically ranging from $15 to $100 per chargeback, reflecting the administrative expenses of dispute resolution.
#fees
Learn moreProcessing Fees
The Processing Fees KPI measures the total costs charged by payment processors to merchants for facilitating payment transactions, encompassing fees for software, equipment, and value-added services like fraud prevention and customer support, typically calculated as a percentage of transaction volume plus fixed fees.
#fees
Learn moreInterchange Fees
The Interchange Fees measures the total costs paid by a merchant’s acquirer to the card issuer for processing card transactions, set by card schemes like Visa and Mastercard, typically ranging from 0.3-2% of transaction value, varying by region, card type, and transaction risk.
#fees
Learn moreBlended Fees
The Blended Fees measures the total flat fee charged to merchants by payment service providers (PSPs) for processing transactions, combining interchange, card scheme, and processing fees into a single rate, simplifying cost tracking for small to medium enterprises.
#fees
Learn moreConversion Fees
Conversion Fees measure the total charges imposed by financial institutions or payment providers for converting one currency to another during transactions, typically a percentage (e.g., 1-3%) or flat fee, reflecting the cost of facilitating cross-currency payments.
#fees
Learn morePayout Fees
These are charges imposed by payment platforms or processors when transferring funds from the platform to the business's bank account.
#fees
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