AI for Payment Observability: Meet Your New Co-Pilot by Congrify

By Rihab Oudda

AI for Payment Observability: Meet Your New Co-Pilot by Congrify

Payments are the heartbeat of your business—but let’s be real, they can also be a headache. Declines tanking your conversions, refunds creeping up, fees eating into your margins… it’s frustrating, and it’s a lot to untangle. At Congrify, we are always looking at ways to bring intelligence that can help the life of professionals working with payments, and we’ve built something to cut through the chaos: our AI Co-Pilot. Think of it as your go-to AI payment expert, here to turn confusion into clarity with answers you can actually use.

This isn’t about drowning you in dashboards or numbers—it’s about having instant clarity. Powered by tailored AI models and the support of LLMs to interpret user requests and have data insights interpretation, our co-pilot gathers data from already well-structured datasets that our engine collects from multiple payment service providers, such as Stripe, Adyen, Braintree, PayPal, and more. We are making it widely available to the market soon, and users can already enjoy the initial beta version. We can’t wait to show you what it can do.

A Day in the Life with AI Co-Pilot

Picture this: You’re staring at last month’s numbers, wondering what went wrong. You ask, “What’s my refund rate been up to?” In seconds, the Co-Pilot replies: “Over the past 30 days, it hit 2.5%, peaking mid-February—here’s the trend.” A chart pops up, and you spot the spike. Curious, you follow up: “Why’s it happening?” The Co-Pilot digs deeper: “Looks like 60% of refunds tied to one payment method—want a country and product breakdown too?”

That’s the magic. It’s not just data—it’s a conversation that tackles your toughest payment headaches. Here’s how the AI Co-Pilot steps in to lighten your load:

• Instant Payment Insights: Declines eating your conversions? Ask, “What are my decline reasons and what’s unusual?” or “How have my sales changed?” and get straight answers. For example: “Your decline rate over the past 30 days was 15%—here’s the daily trend with the top 10 decline reason codes.” Pair that with visuals like graphs or tables, tweakable by time or merchant account, and you’re in control.
• Deep Dives Made Simple: Fees creeping up? Customers dropping off? Follow up with “What’s driving my fee increases?” or “Which countries are boosting my sales?” You’ll get breakdowns—think fees by card scheme or sales by billing country—with clear explanations like “80% of your fee increases are due to chargebacks or acquirer adjustment fees due to card schemes programs.”
• Actionable Recommendations: Beyond the numbers, it’s got your back. Ask, “How can I optimize my fees?” or “How can I increase my approval rates?” It breaks down fixed versus variable costs and then nudges: “Book a call with our payment experts to dig into tailored fixes.”
• Seamless Data Exploration: Are you in a meeting with your business stakeholders and quickly need to understand some payment KPIs and trends? Ask our co-pilot and get insights in less than 10 seconds rather than spending hours. No more dashboard hopping. Drawing from unified and enriched datasets across multiple payment service providers and custom sources—including sales, refunds, chargebacks, and fees—the Co-Pilot lets you refine results instantly. Need a sales histogram by merchant account? Just say it.
• Support When You Need It: Data running thin? It keeps it real: “There aren’t enough points to tell,” or “That’s not tied to your payments—try another question?” It’s built to keep you focused and moving forward.